NEI Customer Data Privacy and Security Policy
NEI Global Relocation Company (NEI) provides an array of relocation and assignment management services to its customers. To help facilitate a smooth relocation, NEI may receive personal, nonpublic information from you and, at times, from your employer and others, about you and your family. This policy will help you understand what types of information are needed to effectively assist you, what is done with that information, and how the information is safeguarded. By using the NEI website, you consent to the privacy practices described in this statement and agree to NEI’s terms and conditions.
Types of Information NEI May Receive
This policy covers information which can be personally identified as belonging to you and is not of a public nature. Examples of this information are Social Security numbers, bank account and routing numbers, salary and bonus information, ages, etc. NEI protects this information and your privacy by adhering to the guidelines in this Customer Data Privacy and Security Policy (Policy).
Where We Get Your Information
As part of the relocation process, we may receive personal, nonpublic information about you to provide you with various services. Most of this information will be provided by you or your employer, but it may come from other sources such as service providers involved with the sale or purchase of your home, individuals you authorized to provide us with information or other service providers.
Children – Protecting Their Privacy
The privacy and security of your children’s personal information is very important to us. Other than number of children and general ages, we do not knowingly collect information about your children. If we become aware that other nonpublic information about your children has been collected and stored in our files, we will take every precaution to maintain its privacy and to destroy it in accordance with our procedures.
How NEI Uses Your Nonpublic Information to Assist You in Relocating
To assist you in relocating, NEI works with you and other companies that perform services on your behalf. An example of this may be a moving company that would pack, store, unpack and set up your furniture and belongings in a new location.
These companies may be affiliated or non-affiliated with NEI. To provide these services to you, NEI may need to share some of your nonpublic information with those providers. NEI makes every effort to share only the information that is necessary for the provider to perform a service for you. NEI requires other companies we share your information with to safeguard your information in the same manner NEI safeguards your information. Your information will not be used, shared or sold for marketing purposes.
There are also times when NEI is required by federal and state regulators, courts and outside public accounting firms to disclose or report various aspects of your information to meet national security, regulatory, audit or law enforcement requirements. These firms, agencies and regulators are bound by regulations, nondisclosure policies, or other confidentiality provisions and are required to have security systems in place to protect your information.
How You Can Limit Disclosure of Your Information
You can limit disclosure of your nonpublic information by NEI to other companies by letting us know you do not want NEI to share any of your nonpublic information. This is called "opting out". You should know, however, that if you opt out, NEI may not be able to properly assist you in relocating or provide access to NEI’s website.
To "opt out" or restrict NEI's ability to disclose your information, please complete the Opt-Out Form by clicking here. NEI will then limit all of our disclosure of your information.
Safeguarding Your Information
To safeguard your information internally at NEI and any of its affiliates, we have administrative, technical and physical safeguards in place. NEI also has quality controls such as internal audits, security checks of computers and servers, policies regarding NEI personnel and their access to your data, among other security safeguards.
NEI requests suppliers delivering services to transferees to adhere to privacy laws. For your nonpublic data that may be transmitted via email or over the Internet, we use accepted industry technology and other privacy safeguard measures as noted below.
Online Privacy & Security
While visiting NEI's web site or NEI Go Mobile, our mobile application, if you give us personal data in order to receive information from us, or to provide information to us for services, we will collect and store that personal data. You then have the right to access that personal data while visiting NEI’s web site or NEI Go Mobile. The information collected by NEI's web site or NEI Go Mobile, our mobile application, is solely for the purpose of providing a service to the user.
If you view specific pages or download information from specific pages on NEI's web site or NEI Go Mobile, our mobile application, we will track and add the number of your visits to the aggregate number of visits by all users in order to better design our web site. This data is used for web site volume statistics and does not track visits on an individual basis. As we do not track visits on an individual basis, we are not able to respond to web browser “do not track” signals. We also do not knowingly allow other third parties to collect personally identifiable information about your activities while on this web site.
For your convenience, NEI’s web site and NEI Go Mobile, our mobile application, may contain access to external links or sites which NEI does NOT control. NEI is not responsible for the content contained on external links or sites. NEI does not endorse or promote the opinions, views, information, products, or services contained on external links or sites. NEI does not guarantee that the content accessed via external links or sites is correct or accurate. NEI does not guarantee that external links or sites will be uninterrupted and error-free or that such sites are free of viruses or other harmful components. Downloading, obtaining materials, information, products, software, programs, or services from external links or sites will be at your own risk and you will be solely responsible for any damages that may result, including but not limited to loss of data or damage to your computer system.
NEI’s web site and NEI Go Mobile, our mobile application, take every reasonable precaution to protect our users' information. When you submit confidential information via this web site, your information is kept in a secure environment both online and off-line. Messages that you send to us by e-mail, however, may not be secure. If you choose to send any confidential information to us via e-mail, you accept the risk that a third-party may intercept and use this information.
In compliance with the Privacy Shield Principles, NEI commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Private Shield policy should first contact NEI (see “Data Privacy and Security Contacts” below). Privacy Shield provides individuals in the EU and Switzerland the opportunity to limit the use and disclosure of their personal data or “opt out”. To "opt out", please click here to complete the Opt-Out Form.
NEI has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit American Arbitration Association for more information or to file a complaint. The services of American Arbitration Association are provided at no cost to you. To visit NEI's independent recourse mechanism, please visit http://go.adr.org/privacyshield.html.
NEI has accountability for any onward transfer of your personal data to provide you services. We will enter into contracts with third-party providers and will require that the data they receive from us may only be processed for limited and specified purposes and that they will provide the same level of protection provided under the Privacy Shield Principles. They will also be required to notify us if they can no longer meet this obligation, in which case they must cease processing, or take other reasonable and appropriate steps to protect the privacy of, your data that they hold.
Organizations that have chosen to meet the Principles, such as NEI, must allow voluntary binding arbitration for residual claims if we violate our obligations under the Principles. Under this arbitration option, an arbitration panel has the authority to impose individual-specific, non-monetary equitable relief on NEI necessary to remedy a violation of the Principles only with respect to your data. This option is available only for these purposes.
The General Data Protection Regulation (GDPR), adopted by the European Union (‘EU”) on April 27, 2016 went into effect on May 25, 2018 and was set forth by the European Parliament, the Council of the European Union, and the European Commission to strengthen and unify data protection for all individuals within the European Union.
GDPR is a regulation that requires businesses to protect the personal data and privacy of EU data subjects for data transfers that occur within and outside of EU member states. The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. Key components of GDPR include right to access, breach notification, right to be forgotten, data portability, privacy by design, consent, and data protection officers.
For international transfers of personal data, GDPR offers a variety of transfer mechanisms which enable the transfer of personal data out of the EU to third countries while maintaining adequate levels of data protection. Among the available GDPR transfer mechanisms, is the use of “adequacy decisions” as defined under GDPR Article 45. The EU-U.S. Privacy Shield framework is an “adequacy decision,” which facilitates personal data transfers from the EU to Privacy Shield certified companies in the U.S. NEI, through its Privacy Shield framework commitments and certification, meets the data protection requirements of GDPR for international data transfers.
Changes to This Policy
We will post any changes to this Policy on NEI’s web site so that you always know what information we collect and how we use it.
Data Privacy and Security Contacts
If you have any questions or concerns with your data privacy and security, please contact our Privacy Office by e-mailing NEIPrivacyOffice@neirelo.com or by calling Toll Free, 1.800.533.7353 for U.S. and Canada, or +1.402.397.8486 International.