More than 200 relocation professionals attended the NEI 2nd Annual Global Partner Alliance (GPA) Summit in Omaha, Nebraska in mid-October.
Participants came from a dozen countries around the world and shared their enthusiasm for the event. “NEI's approach to supplier partnership is unique and refreshing in the industry,” said one attendee.
The overall score for educational sessions obtained 4.8 out of 5 possible points for Topics and a 4.7 for the overall Summit.
Another service partner commented that the meetings were “Informative sessions and very worthwhile,” continuing with “I felt so welcomed by all NEI employees and honored to be here thank you.”
NEI State of the Business
After a rousing introduction that featured ESPN clips from this year’s Super Bowl coverage that put Omaha!Omaha! on the map, NEI President, Kate Dodge, welcomed all to the Summit and turned the opening comments over to Randy Wilson, NEI CEO.
Randy walked the audience through all that had transpired since the last Summit, including the wonderful recognition NEI received from the industry, our clients and our employees; the development of NEI's new service partner portal designed with input from our partners; the Lump Sum Practices Survey completed by 161 companies; our SSAE 16 accreditation and a wide variety of trends we are seeing.
GPA Update, Board Activity and Awards
Marti Briney, NEI SVP of International Services, provided an update on the activities of the inaugural GPA Board of Directors and thanked our four retiring board members—Michael Farner of Quicken Loans Relocation, Jennipher Christensen of IPR, Sue Carey of Century 21 Kreuser and Seiler, Ltd, and Pat Baehler of UniGroup Relocation—by presenting each with NEI appreciation awards. Incoming board members, Lynn Breedlove of Berkshire Hathaway HomeServices, Ed Hannibal of Mercer, Anne Bartoloni of Wells Fargo, Terri Palmer Burton of Palmer Moving & Storage and Stuart McAlister of Inter Relocation Group were also introduced.
Marti announced that beginning in 2015, NEI would be hosting a new series of awards aimed at recognizing our service partners who exemplify the “NEI Way” of providing Service Exceeding Expectations (SEE).
At the Summit, we presented our first two awards to Amy Rawson from Rawson Realty for the 2013-14 U.S. Domestic NEI Service Exceeding Expectations (SEE) Award for Outstanding Service and to Jennipher Christensen from IPR Consulting for the 2013-14 International NEI Service Exceeding Expectations (SEE) Award for Outstanding Service. Both winners received the highest average scores of all NEI service partners.
Participants enjoyed a wide variety of sessions, including:
- The New Procurement Process, moderated by Kathy Hedley of NEI with Wes Hutcherson from Union Pacific Railroad, Ben Heller from Accenture and John Sculley from RIS Consulting Group
- Talent Mobility’s Biggest Challenges, moderated by Margaret Bonitz of NEI with Kim Bell from CenterPoint Energy, Ron Cardenas from The Gavilon Group, LLC., and Sharon Rues Pettid from Mutual of Omaha
- Streamlining the Transferee Experience presented by Marti Briney
- Going Global: Moving to the USA, moderated by David Everhart of Aperian Global with Sue Carey from Century 21 Kreuser & Seiler LTD, Carol-Ann Simon from Perkins & Company and Michael Farner from Quicken Loans
- Service Recovery Best Practices, moderated by Beth Olson of NEI, with Myron Sonkin from GlobeSpec, Gavan James from Nomad Temporary Housing and Pat Baehler from UniGroup Relocation
- After the BRICs are the MINTs: Are You Ready for the Next BIG InvestMINT?, presented by Andrea Elliott from Pro-Link Global
Audio from all of the sessions was recorded and will be made available to our partners and clients for additional training opportunities.
Service Partner Portal
Greg Keith, NEI SVP Information Technology, and Todd King, VP Client Business Services, walked the audience through the newly designed service partner portal, which is now in beta testing with a few of our household goods partners. “What makes this portal unique,” said Greg, “is that we listened to your suggestions to make it a more efficient experience for all concerned.”
The closing keynote speaker at the GPA Summit was Ivana Taylor, Chief Marketing Officer of Third Force, Inc. who spoke about the ability to connect with people on a personalized level.
Additional photos and information about the Summit were posted to NEI's Facebook page.