NEI Wins Top Block Performance and Net Satisfaction

Published: Aug 24, 2015

NEI Global Relocation (NEI) continues to achieve top rankings among all Relocation Management Companies (RMC) for services received by relocating employees!

NEI was the clear winner in Top Block Performance and Net Satisfaction in the 21st Annual Trippel National Relocating Employee Survey and virtually tied in the overall category with less than a hundredth of a point separation from the leader.

The survey conducted by Trippel Survey & Research LLC received responses from nearly 6,500 employees representing 104 corporations or non-profit organizations.

Rankings are established using two metrics: average score and net satisfaction, which is the difference between Top and Bottom Block Performance scores. Relocating employees were asked to evaluate the overall level of service satisfaction using a ten-point scale where ten is the highest possible score and one is the lowest.

To be included in the survey analysis grids, service firms were required to meet two criteria: 100 or more transferees evaluated the suppliers’ performance and transferees represented five or more corporations. All other suppliers not meeting the above metrics were grouped in the “other suppliers” metrics.