NEI Global Relocation (NEI) was named the #1 relocation management company for Overall Level of Satisfaction in the recently released 13th Annual Trippel Relocation Managers’ Survey—scoring an 8.87 average rating, which was significantly higher than the average score of 8.10 for all Relocation Management Companies (RMC). NEI also achieved the #1 position for Top Block performance and Net Satisfaction for the Overall Level of Satisfaction category.
In the final survey question related to overall performance, NEI achieved the highest percentage of Best in Class scores and the highest average score of all RMCs.
NEI also ranked “Excellent” in 13 additional service categories including:
- Supplier's reliability and flexibility
- Quality of people and services delivered
- Supplier’s billing
- Integrity of the RMC
- Financial stability
- Cultural fit and partnership
- Professional behavior of personnel
- Overall data security
- Year-end tax reporting
- Expense report processing
- Policy exception reporting
- Willingness to recommend the supplier to another
- Likelihood to use the supplier one year from now
“It is particularly rewarding to be consistently recognized year after year by Corporate Relocation Managers in the Trippel survey,” said Randy Wilson, NEI CEO. “The credit for this recognition goes to our employees for their dedication in providing Service Exceeding Expectations to our clients and their relocating families on a daily basis.”
This year, 443 corporate managers participated in the 2014 Trippel Relocation Managers’ Survey.